Delivery & Customer Service.
Discreetly ACQUIRED, SENSUALLY APPLIED
We provide absolute discreet and respectful delivery on all our orders to safeguard your privacy.
Stock products we aim to dispatch within 2 working days of order. non stock item we aim to dispatch 14 working days.
All orders are shipped, after luxury gift wrapping by hand, in a neutral or Fedex shipping box. All packaging is eco-friendly and is sustainably sourced.
Please note, due to the intimate nature of our products, our solid metal sex toys and are not accepted for return, unless they are found to be damaged upon delivery.
Products may be returned within 14 days of receipt as long as they remain unopened.
We cannot receive returned goods with a seal that's been broken for health protection and hygiene reasons.
Should your package be delivered damaged please contact us immediately.
When customs authority codes are required, we will use common phrases such as novelty item to describe the content as much as possible.
Payment receipts of Visa and Mastercard will mention the name Crowned Jewels.
Please note that international deliveries, even when shipped with express delivery, may be subject to opening and inspection by customs authorities, we cannot prevent that.
If you have any questions, comments or wishes regarding our products, the online boutique or our company, please let us know and send us an e-mail at firstname.lastname@example.org. We take your reactions very seriously and are very happy to be of service any way we can.
Please do not hesitate as your input and questions give us the opportunity to grow and improve our Crowned Jewels service even more.
With love, Crowned Jewels