Most frequent questions and answers
United Kingdom – We aim for you to receive delivery within 1 – 2 weeks of you placing your order.
Outside the United Kingdom – We aim for you to receive delivery within 2-3 weeks of you placing your order, depending where in the world it is being sent to.
For Sterling Silver and bespoke items, this can take a little longer. Please contact us with any questions and a estimated delivery date if needed
An email will be sent to you on the day of purchase to confirm the sale and then another email later on to confirm your order is underway and estimated time of deliveryr
Please be aware that delivery time can be up to 4 – 6 weeks due to the handmade nature of the items, the hallmarking process and sourcing all materialse dispatch of your order, it’s tracking number and delivery date.
Cleaning – Use a mild detergent or toy cleanser to wash your toy/s before your first use, after every use and dry immediately with a soft cloth. Never use any form of abrasives and be careful not to drop or bang your sex toy against any hard surfaces.
If you do damage or heavily scratch your toy, please contact us for help and advice.
Yes, we do!
If your shipping destination is not on our website, please contact us on the email address below, telling us which items you would like to be shipped and where and we will get back to you with a price and delivery time
Can I return a product?
Please note, due to the intimate nature of our products, All our products can be returned within 28 days of delivery if they are unopened.
We encourage customers to ask questions about our products before ordering to make a fully informed and confident purchase.
If you purchase one of our vibrators and it is found to be damaged or defective in any way on delivery, please contact us immediately for help and return advice.
We like to have happy and satisfied customers, so, if you have scratched and damaged your toy through being ‘much loved’ and are concerned about it’s condition, we suggest you contact us through our website for help and advice.
We care about your happiness and the longevity of your toy!
If you have a coupon or discount code, please enter the code in the area provided at the checkout and your discount will automatically be applied to your total
If you have completed checkout and then wish to cancel or change your order, please contact us soon as possible.
You will need to contact us before we dispatch your item or a refund will not be given, or a change of order can not be made
Once we have dispatched your order, we will email you with the details of the courier, parcel tracking number and estimated day of delivery. We track all parcels to make sure they have been safely delivered