Frequently Asked Questions


When purchasing one of our products, we want you to make a fully informed choice, so please contact us if you can’t find the answer to any of your queries on our website, or within our Frequently Asked Question below

How long will it take to get my order?

United Kingdom – We aim for you to receive delivery within 1 week of you placing your order.

Outside the United Kingdom – We aim for you to receive delivery within 2weeks of you placing your order.

An email will be sent to you on the day of purchase to advise an estimated delivery date and then another email to confirm the dispatch of your order, it’s tracking number and delivery date.

How do I care for my product?

Cleaning – Use a mild detergent or toy cleanser to wash your toy/s before your first use, after every use and dry immediately with a soft cloth. Never use any form of abrasives and be careful not to drop or bang your sex toy against any hard surfaces.

If you do damage or heavily scratch your toy, please contact us for help and advice.

Do you ship Internationally?

Yes, we do!

If your shipping destination is not on our website, please contact us on the email address below, telling us which items you would like to be shipped and where and we will get back to you with a price and delivery time

info@crownedjewels.co.uk

Can I return a product?

Please note, due to the intimate nature of our products, please note that our solid metal sex toys and are not accepted for return, unless they are found to be damaged on delivery.

We encourage customers to ask questions about our products before ordering to make a fully informed and confident purchase.

If you purchase one of our vibrators and it is found to be damaged or defective in any way on delivery, please contact us immediately for help and return advice.

We like to have happy and satisfied customers, so, if you have scratched and damaged your toy through being ‘much loved’ and are concerned about it’s condition, we suggest you contact us through our website for help and advice.

We care about your happiness and the longevity of your toy!

How do I use a coupon code?

If you have a coupon or discount code, please enter the code in the area provided at the checkout and your discount will automatically be applied to your total

How can I change or cancel my order?

If you have completed checkout and then wish to cancel or change your order, please contact us soon as possible.

You will need to contact us before we dispatch your item or a refund will not be given, or a change of order can not be made

Can I track my order?

Once we have dispatched your order, we will email you with the details of the courier, parcel tracking number and estimated day of delivery. We track all parcels to make sure they have been safely delivered

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