Terms and Conditions

Please click on each title below for our terms and conditions

Delivery Times

Deliveries within the United Kingdom – we aim for you to receive delivery within 1 week of you placing your order.

Outside the United Kingdom – We aim for you to receive delivery within 2 weeks of you placing your order.

Please note that delivery times may be a little longer during busy periods due to all the products being hand crafted. We will update you by email if your order is going to take longer than our usual completion time and keep you appraised of it’s progress and status.

We will email you on the day of dispatch to give you the estimated delivery date and tracking number of your order. Be assured, we will keep you informed of any changes or delays concerning delivery of your order.

All orders are to be signed for on delivery and covered with shipping insurance for your peace of mind.

Discreet Delivery and Packaging

To protect your privacy, we ensure that our delivery packaging offers no clue as to its contents, it is completely plain and uninteresting until you open it up. Any labels including return address information will show our company name in initial form as C J Ltd. At Crowned Jewels we are committed to ensuring that your personal information is kept private. We respect your privacy and treat your details in the strictest confidence and will never share your information with other companies except those who require the information to complete the delivery of your order (Royal Mail or alternative courier)

No Junk Mail

We do not send unsolicited mail or email, we don’t make unsolicited phone calls and will only contact you to confirm your order, your payment and your parcel dispatch and tracking number should you buy something from us.

We will not contact you further unless you have requested information from us or if it is required by us to complete your order.

Please note – only emails ending @crownedjewels.co.uk are officially and legally from us – anything else you may receive from a similar email address will not have come from us and should be treated as spam or fraudulent behaviour.

Data Protection and Personal Information

Crowned Jewels Limited (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act). Personal details provided to us through Crowned Jewels Limited web site shall only be used in accordance with our Privacy Policy. Please read this carefully before registering on our web site or placing an order with us. By providing your personal details to us you are consenting to their use in accordance with our Privacy Policy.

We will only collect personally identifiable information to the extent reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided. Crowned Jewels Limited does not supply personal information to third parties. In order to fulfil your order, we need to know your name, address, email address and delivery address. Your credit or debit card details are taken by our payment service provider, PayPal, when you enter your card details to make your order and are not retained by Crowned Jewels Limited. We monitor customer traffic patterns and site usage to help us enhance the design and layout of the site. We may use your personal information for our internal marketing and demographic studies, so we can consistently improve our site to better meet our visitors’ needs. To enforce legal rights and the law, we may also disclose information to law enforcement agencies if so requested. No personal data will be passed outside of the EEA (European Economic Area).

Crowned Jewels Limited will never share personal information with third parties unrelated to us.

Please note – only emails ending @crownedjewels.co.uk are officially and legally from us – anything else you may receive from a similar email address will not have come from us and should be treated as spam or fraudulent behaviour.

Crowned Jewels Limited, Pelican Barn, Ketteringham Hall, Norfolk NR18 9RS

Privacy Policy

Crowned Jewels Limited does not disclose customers’ information to third parties. We may use your personal information if you have joined our ‘Royalty Club’, to inform you about the latest changes to the site, new products and special offers that you may find of interest but if you prefer not to receive this, you can tell us by contacting us.

We do not send unsolicited mail or email, we don’t make unsolicited phone calls and will only contact you if you have requested information or if it is required to complete your order.

If for any reason you are concerned that the personal information maintained by Crowned Jewels Limited is not correct, or it changes or if you no longer desire our service we will correct, update or remove the data you have provided. You have the right to access the information Crowned Jewels Limited holds about you and your right of access can be exercised in accordance with the Data Protection Act 1998. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information Crowned Jewels Limited hold about you.

For any quieries, please contact us

Vibration Module Guarantee

Crowned Jewels Limited offers a 1 year warranty on its vibration modules. If your vibration module fails please test your battery before contacting us.

If you purchase one of our vibrators and it is found to be damaged or defective in any way on delivery, please contact us immediately for help and return advice.

You may replace your vibration module outside of the stated warranty period for a small fee of £10.00 + post and packaging. Please contact us for help and return advice.

Returns Policy

Please note, due to the intimate nature of our products, please note that our solid metal sex toys and are not accepted for return, unless they are found to be damaged on delivery.

We encourage customers to ask questions about our products before ordering to make a fully informed and confident purchase.

If you purchase one of our vibrators and it is found to be damaged or defective in any way on delivery, please contact us immediately for help and return advice.

We like to have happy and satisfied customers, so, if you have scratched and damaged your toy through being ‘much loved’ and are concerned about it’s condition, we suggest you contact us through our website for help and advice.

Damage and Repairs

Crowned Jewels Limited offers a 10 year construction warranty on its Precious Metal casings. Scratches and dents are not covered by this warranty, though we will offer to repair any accidental damage for a nominal fee.

We like to have happy and satisfied customers, so, if you have scratched and damaged your toy through being ‘much loved’ and are concerned about it’s condition, we suggest you contact us through our website so we can give you help and advice on how we can rectify this

Registered in England & Wales – Company No. 6617107